DeinACN Mobile is our innovative customer service tool that allows you the convenience of managing your ACN Mobile subscription online, 24 hours a day, 7 days a week.

With DeinACN Mobile you can:

• view, correct and amend your personal data;
• view and amend your contract information and change payment details online; 
• enter security information to ensure we can confirm your identity should you need to contact us; 
• choose an personalise your options for itemisation reports and connection data; 
• order new subscriptions online; 
• view an overview of all your mobile subscriptions and their current status; change and amend your calling plan, product and network options online; view your unbilled usage (ACN SayMore and ACN Easy customers);
• view, review and print your invoices, payment status and itemisation reports;
• top up your virtual account for your ACN Smart subscriptions and view and print monthly reports of your usage and frequently called numbers.    

Via the link in the top right hand drop down menu of our dedicated mobile website, or simply click here.

Your user name and password are provided in your welcome letter.

By moving your cursor over  an explanation of the field will appear.

The site opens in a different window for security reasons. The prefix for the URL is https: which indicates that DeinACN Mobile is secure. This ensures that all your personal information is encrypted and protected.

We may need the answer to this question to confirm your identity if you contact us. For example, if you call to change personal data or report a lost or stolen SIM card.

If you select Shortened Itemisation you will receive a full itemisation report for each monthly invoice. On the itemisation report the last 3 digits of each call you make, or number you send an SMS or MMS to, will be replaced by XXX. If you select No Itemisation you will receive a standard summary invoice with no detailed breakdown of your usage data. If you select Complete Itemisation you will receive a full itemisation report for each monthly invoice. On the itemisation report all numbers for each call you make or send an SMS or MMS to will be displayed in their entirety.

If you select Shortened Storage your Call Data records will be stored for 6 months for each invoice that we generate for you. However on your itemisation report the last 3 digits of each call you make, or number you send an SMS or MMS to, will be replaced by XXX. If you select No Storage all your Call Data records will be deleted after we invoice you. If you select Complete Storage your Call Data records will be stored for 6 months for each invoice that we generate for you. However, on the itemisation report all digits of each call you make, or number you send an SMS or MMS to, will be displayed in their entirety.

No, once that this has been selected your call data records cannot be retrieved once we have generated an invoice for that billing period. Please note that we cannot accept any complaints regarding itemisation on closed invoices or complete any retrospective actions once you have selected this option.

If you have not completed the required information on that screen, it will appear every time you log in. You can, at any time, change the information entered. Refer to the DeinACN Mobile instructions for more details.

Yes, simply click on Change Password.

Yes. There are, however, some fields that are highlighted in grey that cannot be changed online for legal reasons. If there are any errors in any of the highlighted fields please contact our Customer Service department.

Your email address is required to send you notifications of when your monthly invoice and reports are available online and to confirm any changes you have made to your details.

For legal and billing reasons a separate contract applies for each ACN Smart mobile subscription even though you may have requested the subscription at the same time as other ACN Mobile subscriptions.

• ‘Wartend’ indicates that the contract is currently going through our order entry and activation processes. 
• ‘Aktiviert’ indicates that the contract is fully activated. 
• ‘Gekündigt’ indicates that you have cancelled your contract with ACN Mobile. 
• ‘Gelöscht’ indicates that the contract has been removed from the system as it was not possible to activate it due to order repair reasons. 
• ‘Gesperrt’ indicates that your ACN Smart subscription has no credit, which means that the contract is currently barred either by the user or ACN.
• ‘Widerrufen’ indicates that you cancelled the contract during the legal 2 week revocation period. 

Yes, simply click on New Subscription and follow the instructions. For more information, refer to the DeinACN Mobile instructions.

The login information for this subscription is the same as the login information you are currently using. One login is generated per person, regardless of the amount of subscriptions held, and is provided in the welcome letter of the first subscription applied for. The number associated with the first subscription applied for is known as your Primary Number.

The number associated with the first subscription applied for is known as your Primary Number. Your login information for all your subscriptions will be provided in the welcome letter for your Primary Number.

It is currently not possible to change your Primary Number via DeinACN Mobile.

Pricing for these options is details in our current price list.

Yes, you will still be able to receive calls, but outgoing calls will be barred.

Yes, simply click on Your Product Overview, select the subscription you would like to change and click on change to indicate the changes required. For more information, refer to the DeinACN Mobile instructions.

Yes, simply click on Your Product Overview, select the subscription you would like to change and click on change to indicate the changes required. For more information, refer to the DeinACN Mobile user guide.

Yes. Simply click on Top Up Your Handy and follow the instructions. Alternatively, dial 01803 000933 to access our IVR (Interactive Voice Response) system and choose the Top Up option from the menu. For more information, refer to the DeinACN Mobile instructions.

Simply click on Your Invoices or Your Reports to view and print your invoices and summary monthly reports of your usage statistic by subscription.